Refund policy

Returns & Exchanges

We want her first bra to fit just right. If something isn’t feeling right, we’re here to help!

Size Exchanges

Not quite the right fit? Your first size exchange is complimentary.

We’ll help get her into the right size at no additional cost. Complimentary exchanges apply to the same style and color in a different size and are subject to availability.

Exchange requests must be submitted within 21 days of delivery. Items must be unworn, unused, in original condition, and returned in their original packaging.

Once your exchange is approved, we’ll provide a prepaid return shipping label by email. Return labels are valid for 10 days and must be scanned by the carrier within that window. Once your return is received and inspected, we’ll ship your replacement item.

Each order is eligible for one complimentary size exchange, including eligible bras purchased as part of a bundle. Additional exchanges may be subject to a fee.

Returns

Changed your mind? We accept eligible returns within 21 days of delivery.

To be eligible for a refund, items must be unworn, unused, in original condition, and returned in their original packaging. A $10 handling fee per item will be deducted from your refund. Original shipping charges are non-refundable.

To start a return, contact us at hello@shopcupcakes.com. Once your return request has been reviewed, we’ll provide instructions on next steps. Cupcakes Body LLC reserves the right to require an item to be returned before issuing a refund.

Once your return is received and approved, your refund will be issued to your original form of payment. Refunds typically appear within 5 business days, although your bank or payment provider may take additional time to post the refund to your account.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or isn’t what you ordered, please contact us at hello@shopcupcakes.com within 21 days of delivery and we’ll make it right at no cost to you.

Return Eligibility

Some products may not be eligible for return or exchange. Any exclusions will be clearly indicated on the applicable product page before purchase.

Items marked Final Sale or Not Eligible for Return, as well as gift cards, cannot be returned or exchanged unless the item arrives damaged, defective, or incorrect.

A Few Things to Know

Return and exchange requests must be submitted within 21 days of delivery.

All returned merchandise is subject to inspection before an exchange or refund is approved. Products that do not meet our return eligibility requirements may be refused.

Shipping fees are non-refundable unless the return is the result of a damaged, defective, or incorrect item.

We currently ship within the United States only.